Refund policy
RETURNS & REFUNDS
At STAUNCH MODE, we stand behind every product we sell. If something isn't right, we'll work with you to make it right as quickly as possible.
Change of Mind
We accept change of mind returns within 30 days of receiving your order.
To be eligible for a return, products must:
- Be unused and in original condition.
- Include all original packaging.
- Show no signs of wear, damage or misuse.
Return shipping costs for change of mind purchases are the responsibility of the customer.
Faulty or Incorrect Items
If your order arrives damaged, faulty, or you receive the wrong product, please contact us within 7 days of delivery.
We'll arrange a replacement, repair or refund in accordance with Australian Consumer Law. If the issue is confirmed to be our responsibility, we'll also cover any reasonable return shipping costs.
Refunds
Once your return has been received and inspected, we'll notify you of the outcome.
If approved, your refund will be processed back to your original payment method. Please allow several business days for your financial institution to complete the transaction.
Items Not Eligible for Return
Returns may not be accepted where products:
- Have been used beyond normal inspection.
- Are damaged through misuse, neglect or improper handling.
- Are returned without original packaging where the packaging forms part of the product.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Need Assistance?
If you have any questions regarding a return or refund, we're here to help.
Email us at staunchmode@gmail.com and include your order number along with a brief description of the issue.