Warranty
Staunch Mode strives for 100% customer satisfaction and therefore believes in a fair and honest warranty policy for all products.
Warranty claims are to be made at staunchmodehelp@gmail.com
All Staunch Mode products have a manufacturing warranty that covers the structural integrity of the product including each of its materials. All faulty products will be repaired, replaced or refunded unless,
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The claim is against normal wear and tear
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The product shows signs of negligent use
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The product is outside of warranty period
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The product has been exposed to elements
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No proof of purchase
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Failure to service and maintain
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The claim is made by anyone else but the original owner
Metals
1 Year
6 Months
Other Plastics
TPE (Thermoplastic elastomer)
6 Months
3 Months
Fabric
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.